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SCRANTON PILATES
POLICIES
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Early Cancel. Late Cancel. No Attendance
We get it. Life happens and we want to ensure our clients have the flexibility they need to get to class, schedule their weeks ahead and simply just live a good life! Below is our cancellation and attendance policy. We have very limited spots available as this is a boutique studio. Therefore, we truly do hold our policy to a high standard and appreciate your respect and courtesy for others.
Any questions please reach out directly to us to help mitigate any issues that may arise. We are here to help and happy to assist!
What if I am early/ late?
Studio is open for early arrival up to 5 minutes prior to scheduled class. We totally recommend you come early so you can pick your reformer and have early access to the facilities.
Entry after 5 minutes of scheduled class time is closed. This is to ensure our studio is safe and free from distractions during the class. Class begins at scheduled time allotted. This will be considered “Missed Reservation” and result in a forfeited class credit.
Group Session Early Cancel
Anything prior to the 12 hours before class. Class session added back to passes.
Late Cancel/ No Attendance
Anything within 12 hours of the scheduled session is considered late cancel.
Class will be forfeited and fee charged( fee charge: $10-$20 within 12 hours of cancellation)
We hold our schedule to a high standard and are thankful for your respect and courtesy.
Waitlist Policy
Waitlist confirmation is automatically accepted and you will be moved into the class session if the session becomes available.
You will be responsible for the attendance and payment via your account.
Invoice will be processed if no other pricing options are available.
We assume if you add yourself to the waitlist, you want to join this session.
Early Cancel
anytime prior to the
12hr period to session
Late Cancel
anytime within the
12hr period of the session
All Sales are Final and Non-Refundable, Non- Transferrable
Membership Bookings, Package Bookings and Special Offer Bookings have the same cancellation and attendance policy.
Private Cancel/No Attendance
Any private session cancellations within 24 hours of the scheduled session will result in the loss of private credit.
Early Cancel. Anything prior to the 24 hours before appointment and session added back to reschedule ​
All Sales are Final and Non-Refundable, Non- Transferrable
Membership Bookings, Package Bookings and Special Offer Bookings have the same cancellation and attendance policy
Membership Term Cancel
Cancel anytime with a 60 day notice
final month deducted upon cancellation
freeze 2X / year for 1 month increments
review terms and conditions prior to agreement confirmation
email info@scrantonpilates.com
Member Late Cancel will be charged a $20 processing fee
All Sales are Final and Non-Refundable, Non- Transferrable
Membership Bookings, Package Bookings and Special Offer Bookings have the same cancellation and attendance policy.
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